Return Policy – Inês Cosmetics

Overview

At Inês Cosmetics Lash, your satisfaction means everything to us. If you’re not completely happy with your purchase, we’re here to help with a clear and fair return process.

Eligibility:

You may return eligible items within 7 days of delivery if you’re dissatisfied with your order.

Return Conditions:

To qualify for a return, items must be:

Unused and in original condition

Returned in the original packaging

Non-returnable items include:

Opened or used lash products (for hygiene and safety reasons)

Customized or made-to-order items

How to Return an Item:

Contact Us: Email our support team at [customerservices@inescosmetics.co.uk] within 7 days of receiving your order.

Receive Authorization: We’ll issue a Return Authorization Number (RAN) along with return instructions.

Ship Your Return: Customers are responsible for return shipping. We recommend using a tracked and insured service.

Refunds: Once your return is received and inspected, refunds will be processed within 10 business days to your original payment method.

Shipping Policy:

We work hard to ensure your order gets to you safely and on time wherever you are in the world.
Order Processing: Orders are processed promptly and shipped based on your location. Shipping times and carriers may vary by region.

Shipping Fees: Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
International Shipping: Yes, we ship globally! Delivery times vary by country and depend on local customs and postal services.

Need Help?

If you have any questions or concerns about your order, returns, or shipping, don’t hesitate to reach out to us at [customerservices@inescosmetics.co.uk]. We’re here to help and ensure you have the best experience possible.